Shipping policy

Shipping Policy

Thank you for shopping with ARBOR & GRAIN. We take care in preparing and shipping every order.

Order Processing

All orders are processed within 3 business days (excluding weekends and holidays) after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

During peak periods or promotional events, processing times may be slightly longer. We appreciate your patience.

Domestic Shipping (United States)

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

Shipping rates are calculated at checkout based on the weight of your order and your delivery address. You will see the exact shipping cost before completing your purchase.

Estimated delivery times after dispatch:

  • West Coast (CA, OR, WA, NV, AZ): 1–3 business days
  • Central U.S. (TX, CO, IL, MN): 3–5 business days
  • East Coast (NY, FL, MA, GA): 5–7 business days

We ship via major U.S. carriers including USPS, UPS, and FedEx. The carrier used will depend on your location and the shipping option selected at checkout.

Expedited Shipping

Expedited shipping options are available at checkout for faster delivery (typically 1–3 business days after dispatch). Expedited rates are calculated based on weight and destination.

Please note that expedited shipping applies to transit time only and does not reduce order processing time.

Shipment Tracking

Once your order ships, you will receive an email with your tracking number. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

Shipping Delays

ARBOR & GRAIN is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control. Delivery estimates are not guaranteed.

If your package appears lost or significantly delayed, please contact us at contact@arborgrain.com and we will work with the carrier to resolve the issue.

Incorrect Address

Please ensure your shipping address is correct before placing your order. ARBOR & GRAIN is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at contact@arborgrain.com — we will do our best to update the address before the order ships.

Damaged or Lost Packages

If your order arrives damaged, please photograph the packaging and item(s) upon receipt and contact us within 48 hours at contact@arborgrain.com. We will assess the situation and work to make it right.

Contact Us

For any shipping-related questions, please reach out to us at contact@arborgrain.com.