Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at contact@arborgrain.com. Once your return is approved, we will provide you with the return address and shipping instructions directly via email. Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right.
Natural Leather Characteristics
Full-grain leather is a natural material — no two pieces are identical. Your bag may have its own grain patterns, wrinkles, tonal variations, natural marks, and color depth. These are inherent qualities of genuine full-grain leather, not defects. With use, the leather will continue to develop its own patina and character.
Minor variations from product photography are expected and do not qualify as grounds for return. If you have questions about a specific item before purchasing, please reach out to us at contact@arborgrain.com.
Non-Returnable Items
The following items are not eligible for return:
- Sale items and gift cards
- Items showing signs of use, wear, or that have been treated with conditioners, oils, or cleaning products
- Items returned without original packaging or proof of purchase
Exchanges
The fastest way to get what you want is to return your current item and, once the return is accepted, place a new order for the replacement.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the transaction.
If more than 15 business days have passed since your return was approved, please contact us at contact@arborgrain.com.